Support

Stuck? Write to us. A short note and the diagnostics file usually gets you an answer fast.

Cueframe is independent software. It is not affiliated with, endorsed by or sponsored by Serato. Serato and Serato DJ Pro are trademarks of their respective owners.

Email

[email protected]

First, check the install guide

Most first-run problems (the macOS warning, permissions, a black picture) are covered in the install guide.

How to send diagnostics

  1. Open Cueframe and go to Settings > Diagnostics.
  2. Save the diagnostics file.
  3. Email it to [email protected] with a short description of what happened and which Mac and macOS version you use.